Shipping policy

Welcome to AutoCareBase. We are committed to delivering your order safely and as quickly as possible. Please review the information below to understand our shipping process.

Shipping Destinations

We offer worldwide shipping on all eligible orders.

Shipping availability, charges and delivery options may vary depending on the destination and will be displayed during checkout.

Order Processing

All orders are normally processed within 1–3 business days after payment has been confirmed.

We also process orders during weekends and holidays whenever possible. However, courier collection and delivery services may operate on different schedules.

Estimated Delivery Times

United States: Approximately 7 working days with free shipping.

Delivery times are estimates and may vary due to:

  • Customs clearance
  • Courier delays
  • Public holidays
  • Weather conditions
  • Incorrect or incomplete delivery information
  • Circumstances outside our control

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number, where tracked shipping has been selected.

You can use the tracking number on the courier’s website to follow the progress of your delivery. Tracking information may take some time to update after dispatch.

Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country.

Unless stated otherwise during checkout, these charges are the customer’s responsibility.

Incorrect Addresses and Undeliverable Packages

Customers are responsible for entering a complete and accurate shipping address.

When a parcel is returned to AutoCareBase because of an incorrect address, failed delivery, refusal of the parcel or unpaid customs charges, the customer will be responsible for any applicable reshipping costs.

Please contact us immediately when you notice an error in your delivery address. We cannot guarantee that the address can be changed after processing or dispatch has started.

Lost Orders

When untracked shipping is selected during checkout, AutoCareBase cannot provide compensation or a replacement for an order that is lost during delivery.

When tracked shipping is selected and the courier confirms that the parcel has been lost, we will provide a replacement at no additional cost.

Courier investigations may be required before an order is officially considered lost.

Damaged Orders

In the unlikely event that your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the outer packaging
  • A photograph of the shipping label
  • A brief description of the issue

Please keep the product and all original packaging until the matter has been reviewed.

Contact Us

For questions about shipping, tracking or delivery, please contact us:

Email: support@autocarebase.com