Terms of Service

Overview

This website is operated by AutoCareBase. Throughout the website, the terms “we,” “us,” and “our” refer to AutoCareBase.

AutoCareBase provides this website, including all information, products, tools and services available through it, subject to your acceptance of the terms, conditions, policies and notices stated on this page.

By visiting our website or purchasing a product from us, you use our “Service” and agree to be bound by these Terms of Service. These Terms also include any additional policies or conditions referenced on the website, including our Privacy Policy, Shipping Policy and Return and Refund Policy.

These Terms apply to all website users, including visitors, customers, merchants, suppliers and contributors of content.

Please read these Terms carefully before accessing or using the website. By accessing any part of the website, you agree to be bound by them. When you do not agree with these Terms, you must not access the website or use our Services.

Any new products, features, services or tools added to the store will also be subject to these Terms.

We may update or replace any part of these Terms by publishing changes on this page. It is your responsibility to review this page periodically. Continued use of the website after changes are published means that you accept the revised Terms.

Our online store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to offer and sell our products.

Section 1 — Online Store Terms

By accepting these Terms, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products, website or Services for any illegal or unauthorised purpose.

You must not:

  • Violate any applicable law or regulation.
  • Transmit viruses, worms, malware or destructive code.
  • Attempt to interfere with the website’s security.
  • Use the website to commit fraud or misrepresentation.
  • Use our content without permission.

A breach of these Terms may result in immediate termination of your access to the Services.

Section 2 — General Conditions

We reserve the right to refuse Service, cancel an order or restrict access to the website where reasonably necessary, including in cases involving suspected fraud, abuse, unlawful activity or violation of these Terms.

Your information, excluding complete payment-card information, may be transferred through different networks and adapted to meet technical requirements.

Payment information is encrypted during transmission through authorised payment systems.

You may not reproduce, copy, duplicate, sell, resell or exploit any part of the Service, website content or access to the Service without written permission from AutoCareBase.

Headings used in these Terms are included for convenience and do not limit the meaning of any provision.

Section 3 — Information Accuracy

We aim to ensure that information available on AutoCareBase is accurate, complete and current.

However, information may occasionally contain errors, omissions or outdated details. Website content is provided for general informational purposes and should not be used as the sole basis for decisions when more accurate or current information is available.

We may update website information at any time, but we are not obligated to update all content unless required by law.

Section 4 — Prices and Changes to the Service

Product prices may change without prior notice.

We reserve the right to:

  • Modify or discontinue products.
  • Change prices and promotions.
  • Update product specifications.
  • Suspend or discontinue parts of the Service.
  • Limit product quantities.
  • Restrict availability by country or region.

We will not be liable for a price change, product discontinuation or modification of the Service, except where liability cannot legally be excluded.

Section 5 — Products and Availability

Certain products may be available exclusively through our online store.

Products may have limited quantities and may only be returned according to our Return and Refund Policy.

We make reasonable efforts to display product images, packaging, colours and specifications accurately. However:

  • Product packaging may change.
  • Label designs may vary.
  • Product colours may appear differently on different screens.
  • Manufacturer specifications may be updated.
  • Images may be for illustration purposes.

Customers should review the product title, manufacturer part number, dimensions, specifications and compatibility information before ordering.

We reserve the right to limit product sales by customer, order, location or jurisdiction.

We may discontinue any product at any time. Any product offer is void where prohibited by law.

Section 6 — Vehicle and Oil-Filter Compatibility

AutoCareBase provides vehicle compatibility information, product specifications, part-number references and search tools to help customers identify potentially suitable oil filters.

Vehicles with the same manufacturer, model and production year may require different filters depending on factors including:

  • Engine size
  • Engine code
  • Fuel type
  • Trim level
  • Production date
  • Country specification
  • Vehicle modifications

Before placing an order, customers are responsible for checking:

  • Vehicle make and model
  • Manufacturing year
  • Engine size and code
  • Filter manufacturer
  • Manufacturer part number
  • Equivalent part numbers
  • Filter dimensions
  • Thread size
  • Gasket dimensions
  • Vehicle-manufacturer requirements

Product images must not be used as the only method of confirming compatibility.

Do not install a filter when its part number, dimensions, thread or other specifications appear incorrect.

Customers should contact AutoCareBase before ordering when they are uncertain about compatibility. We may request additional details, such as a vehicle identification number, registration details or the existing filter part number.

To the maximum extent permitted by law, AutoCareBase is not responsible for damage caused by:

  • Incorrect product selection
  • Inaccurate vehicle information supplied by the customer
  • Improper installation
  • Installation on an incompatible vehicle
  • Failure to follow manufacturer instructions
  • Vehicle faults or modifications

Nothing in this section limits rights or liabilities that cannot legally be excluded.

Section 7 — Orders and Billing Information

We reserve the right to accept, reject, limit or cancel an order.

Order restrictions may apply to purchases made using:

  • The same customer account
  • The same payment method
  • The same billing address
  • The same shipping address
  • Multiple orders that appear connected

We may limit or reject orders that appear to have been placed by unauthorised resellers, dealers, distributors or fraudulent users.

When we change or cancel an order, we may attempt to contact you using the email address, billing address or phone number provided at checkout.

You agree to provide current, complete and accurate:

  • Account information
  • Billing details
  • Delivery information
  • Email address
  • Phone number
  • Payment information

You are responsible for updating your information when it changes.

Submitting an order does not guarantee acceptance. A purchase contract is formed only after we accept and process the order.

For information regarding cancellations, returns and refunds, please review our Return and Refund Policy.

Section 8 — Payments

Available payment methods are displayed during checkout and may vary by location.

You confirm that:

  • You are authorised to use the selected payment method.
  • The billing information provided is correct.
  • Sufficient funds or credit are available.
  • The payment does not involve fraudulent or unlawful activity.

Payments may be processed by third-party payment providers. AutoCareBase does not directly store complete payment-card information.

We may delay or cancel an order when payment cannot be verified or fraudulent activity is suspected.

Section 9 — Shipping and Delivery

Shipping destinations, processing times, delivery estimates, tracking arrangements and international charges are explained in our Shipping Policy.

Delivery dates are estimates unless specifically guaranteed.

Customers are responsible for providing a complete and accurate delivery address.

AutoCareBase is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Customs clearance
  • Courier disruptions
  • Weather
  • Public holidays
  • Incorrect delivery information
  • Import restrictions
  • Unpaid customs charges
  • Events affecting transportation networks

Additional shipping charges may apply when a parcel is returned because of an incorrect address, refused delivery or unpaid import charges.

Section 10 — Optional and Third-Party Tools

We may provide access to third-party tools, applications or services that we do not own or control.

These tools are provided on an “as available” basis. We do not guarantee their availability, accuracy, security or performance.

Your use of third-party tools is at your own discretion and may be governed by the provider’s separate terms and privacy policies.

Future services, tools or website features introduced by AutoCareBase will also be subject to these Terms.

Section 11 — Third-Party Links

The website may include links to third-party websites, services or content.

AutoCareBase is not responsible for:

  • Reviewing third-party websites.
  • Verifying their accuracy.
  • Their products or services.
  • Their privacy or security practices.
  • Transactions completed outside AutoCareBase.
  • Loss caused by third-party content or services.

Review the third party’s policies before completing a transaction or providing personal information.

Questions regarding third-party products or services should be directed to the relevant provider.

Section 12 — Reviews, Feedback and Submissions

When you submit reviews, photographs, suggestions, feedback, ideas or other content, you confirm that:

  • You have the right to submit the content.
  • The content is accurate and lawful.
  • It does not violate another party’s rights.
  • It does not contain harmful code.
  • It does not contain abusive, defamatory, obscene or misleading material.
  • It does not impersonate another person.

You grant AutoCareBase permission to use, reproduce, edit, publish and display submitted content for business and promotional purposes, subject to applicable law.

We may monitor, edit or remove content that violates these Terms or is considered unlawful, offensive, misleading or inappropriate.

We are not obligated to:

  • Keep submissions confidential.
  • Pay compensation for submissions.
  • Publish submissions.
  • Respond to submissions.

You remain responsible for the content you submit.

Section 13 — Personal Information

Your submission and use of personal information through the website are governed by our Privacy Policy.

Please review the Privacy Policy to understand how AutoCareBase collects, uses, stores and shares personal information.

Section 14 — Errors, Inaccuracies and Omissions

Information on the website may occasionally contain errors relating to:

  • Product descriptions
  • Vehicle compatibility
  • Part numbers
  • Product specifications
  • Pricing
  • Promotions
  • Shipping charges
  • Delivery times
  • Product availability

We reserve the right to correct errors, update information or cancel an affected order at any time, including after the order has been submitted.

Where an order is cancelled after payment because of an error, any eligible amount paid will be refunded according to the original payment method.

Section 15 — Prohibited Uses

You may not use the website or its content:

  • For unlawful purposes
  • To encourage unlawful activity
  • To violate regulations or laws
  • To infringe intellectual-property rights
  • To harass, abuse, threaten or discriminate
  • To submit false or misleading information
  • To upload malware or harmful code
  • To collect personal information without permission
  • To send spam, phishing messages or automated requests
  • To interfere with website security
  • To scrape, crawl or reproduce content without permission
  • To make fraudulent purchases
  • To impersonate another person
  • To bypass restrictions or security measures

We may terminate or restrict access when these conditions are violated.

Section 16 — Disclaimer of Warranties

We do not guarantee that the website or Service will always be:

  • Uninterrupted
  • Error-free
  • Completely secure
  • Available at all times
  • Free from technical problems

Except where otherwise required by law, the Service and website are provided on an “as available” basis.

Product warranties, where applicable, may be provided separately by AutoCareBase or the product manufacturer.

Nothing in these Terms excludes warranties, guarantees or consumer rights that cannot legally be excluded.

Section 17 — Limitation of Liability

To the maximum extent permitted by law, AutoCareBase and its officers, employees, suppliers, contractors and service providers will not be liable for indirect, incidental, special or consequential loss arising from:

  • Website use
  • Website unavailability
  • Product selection
  • Improper installation
  • Loss of data
  • Loss of revenue
  • Loss of profits
  • Third-party services
  • Unauthorised website use

Where liability cannot legally be excluded, it will be limited to the maximum extent permitted by applicable law.

Section 18 — Indemnification

You agree to indemnify and hold harmless AutoCareBase, its affiliates, officers, employees, contractors, suppliers and service providers against claims, losses, liabilities and reasonable legal expenses arising from:

  • Your breach of these Terms
  • Your unlawful use of the Service
  • Your violation of another party’s rights
  • False information supplied by you
  • Content submitted by you

This section applies only to the extent permitted by law.

Section 19 — Severability

When any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The unenforceable portion will be treated as separated from these Terms and will not affect the validity of the remaining provisions.

Section 20 — Termination

These Terms remain effective until terminated by you or AutoCareBase.

You may stop using the Service at any time.

We may suspend or terminate access when we reasonably believe that you have:

  • Violated these Terms
  • Used the website unlawfully
  • Engaged in fraudulent activity
  • Threatened the security of the Service
  • Failed to pay amounts due

Obligations and liabilities arising before termination will continue where appropriate.

Section 21 — Entire Agreement

These Terms, together with the policies published on our website, form the entire agreement between you and AutoCareBase regarding use of the Service.

They replace any previous written or verbal agreements relating to the same subject.

A failure by AutoCareBase to enforce a provision does not waive our right to enforce it later.

Any ambiguity will not automatically be interpreted against the party that drafted the Terms.

Section 22 — Governing Law

These Terms and any separate agreement through which AutoCareBase provides Services will be governed by the laws of:

[Insert country, state or legal jurisdiction]

Any disputes will be handled by the courts or dispute-resolution bodies that have legal jurisdiction under applicable law.

Section 23 — Changes to These Terms

The latest version of these Terms of Service will remain available on this page.

We may update, change or replace any part of these Terms by publishing a revised version on the website.

Where required, we may provide additional notice of significant changes.

Continued use of the website after revised Terms are published constitutes acceptance of those changes.

Section 24 — Contact Information

Questions about these Terms of Service should be sent to:

Business name: AutoCareBase
Email: support@autocarebase.com
Website: autocarebase.com
Last updated: 07/30/2026