Return and Refund Policy


Thank you for shopping with AutoCareBase. We want you to be satisfied with your purchase and receive the correct oil filter for your vehicle.

Please read the following conditions before requesting a return.

Return Period

Customers may request a return within 7 days of receiving their order.

Return requests submitted after this period may not be accepted unless the product is defective or applicable consumer law requires otherwise.

Return Conditions

To qualify for a return, the product must be:

  • Unused and uninstalled
  • Clean and free from oil or other fluids
  • In its original packaging
  • Complete with all labels and accessories
  • In resalable condition
  • Accompanied by proof of purchase

Products must not be installed, tested or damaged before being returned.

Non-Returnable Products

We may not accept returns for:

  • Installed or used oil filters
  • Products containing oil or other fluids
  • Products damaged after delivery
  • Products without their original packaging
  • Clearance or final-sale products
  • Products returned after the return period
  • Products purchased using incorrect vehicle information

These exclusions do not affect any rights that cannot be excluded under applicable consumer law.

Incorrect Product Ordered

Customers are responsible for checking the vehicle make, model, year, engine size, part number and product specifications before placing an order.

When the customer orders an incorrect product, return delivery charges may be the customer’s responsibility.

The original shipping fee is normally non-refundable unless the product was incorrect, defective or damaged due to our error.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

Contact us within 48 hours when:

  • The wrong product was delivered
  • The product arrived damaged
  • The product appears defective
  • An item is missing from the order

Please provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging
  • Photographs of the shipping label
  • A description of the issue

Starting a Return

To request a return, contact:

Email: support@autocarebase.com

Include your order number, product name, reason for return and relevant photographs.

Do not send a product back before receiving return instructions from AutoCareBase.

Return Shipping

When a return is caused by an AutoCareBase error, damaged delivery or confirmed defect, we will provide appropriate return instructions.

For unwanted products or incorrectly ordered products, return shipping costs will normally be paid by the customer.

We recommend using a tracked shipping service. AutoCareBase is not responsible for returned parcels that are lost before reaching us.

Refunds

Returned products will be inspected after arrival.

When the return is approved, the refund will be issued to the original payment method within [5–10 business days].

Banks and payment providers may require additional time to display the refund.

Exchanges

We currently offer direct exchanges.

Where direct exchanges are unavailable, customers should return the eligible product and place a new order for the correct item.

Order Cancellation

Contact us immediately when you need to cancel an order.

We may cancel an order before processing or dispatch begins. Cancellation cannot be guaranteed once the order has been packed or handed to the delivery company.

Contact

For questions about returns or refunds:

Email: support@autocarebase.com